
When I'm with people in the wine business, I'm usually the one on the outside looking in. I try to get a glimpse of the people, places, and hard work that it takes to make a great bottle of wine, then I get online and share that information with you.
On Friday, I had the privilege of participating in
Inertia's annual Direct Symposium for their clients in the wine business. The theme was "Innovations for Today's Wine Marketplace" and it fits into Inertia's REthink Initiative to help people imagine new ways to sell and market their wine to you and me. For the conference, Inertia gathered together some of us who are active in the wine web scene to talk about how social media (Twitter, blogs, Facebook, etc.) can be a useful tool for wineries who want to forge closer relationships with their customers.
Gary Vaynerchuk was one of the speakers, as was
Joel Vincent of the Open Wine Consortium. In the audience were several other blogging and wine friends, like
El Jefe of Twisted Oak,
Patrick from Iridesse Wines, and
Kaz from Wine Biz Radio. I spoke on a panel on wine blogging chaired by
Tom Wark of Fermentation which featured
Mike Duffy of the Winery Website Report and publicity and marketing specialist
Julie Ann Kodmur.
I found myself on the other side of the looking glass this time, listening to questions from smart people in the wine world who are trying to figure out what to do about and how to understand this flourishing online wine culture in which you (by virtue of reading this blog) are participating. Here are a few impressions of what happened, and how I think it might effect how you learn about and buy wine in the future.
People in the wine business know that online wine culture is important. This can't be said enough, because I think there is still a pretty widespread belief that people in the wine business ignore, don't care about, and diminish the importance of online wine culture. I saw no evidence of this on Friday. On the contrary, wine bloggers were included in the category of journalists, people wanted to know how to spread information to customers without spamming people, and there was a great deal of curiosity about how to deal with online comments and criticism with sensitivity and respect.
Online wine culture is really no harder to figure out or more time consuming than email. There was a lot of justifiable concern about how much time it might take to get your bearings in the online wine world and participate in it. I had an a-ha moment when I realized that's exactly how I once felt about email. Now, I can't really imagine not having email, but at first I couldn't figure out how time spent on email was ever going to be productive. Sure, you have to manage your online time carefully so that it doesn't suck all your energy but this is no different from managing the other tasks in your day--and it might free up time you are spending on similar activities elsewhere. In general, I find I waste as much time in a day as I did before--I just waste it in more places, i.e. walking the halls, talking on the phone, hanging out at the copy machine, and on Twitter. And if Twitter saves you from the donuts in the breakroom, it is a good thing!
We are in a major shift from points to personality in the wine world. Foodies made this shift long, long ago as individual chefs and critics emerged as leading personalities in the food world--helped along by magazines and television. In my opinion, that is happening in wine, too, and this time it's being fueled by social media. The shift from points to personalities is gradual, but I do believe that it is real. I think the clearest example of the shift can be found in the popularity of Gary Vaynerchuk's Wine Library TV and the many people who follow him throughout his day on Twitter and other social media sites. But, we should all beware of imitation: there is only one authentic Gary. The message that I heard loud and clear from Gary and from Joel Vincent on Friday was this: be yourself and be honest. Don't try to be like Gary, don't try to be like Robert Parker, don't try to make your wine something it isn't. Do you make a simple quaffer? Say so. Don't market it as a complex monster. Do you absolutely adore Italian white wines? Shout it from the rooftops and make no bones about being biased, biased, biased. Social media is uniquely and precisely suited to letting you be you, so whether you are a consumer or producer you should let your personal preferences and quirks show--rough edges and all--whether you're commenting on a blog, writing a blog, or letting people know about you and your wine.
All of these developments are going to make the world of wine more interesting for consumers and producers. If you are a winery owner or maker and you're reading this and wondering how to get started in social media, you can always contact the folks at
Inertia or take a look at
Mike Duffy's great tips shared on his blog. And if you're a consumer, let your favorite wineries know that you care about personality more than points and you want to know more about them and how they make the wine you love. Whether you are a producer or a consumer, stepping through to the other side of the looking glass is always fun, and we all need a change of perspective every know and again. Twitter, blogs, Facebook, the Open Wine Consortium--all of these social media sites can help you to get that fresh perspective, every single day.